PRIVACY POLICY
Xelora Living LLC
Effective Date: March 28, 2026
Xelora Living LLC ("we," "our," or "us") respects your privacy and is committed to protecting the personal information you share when using our website and contact forms. This Privacy Policy explains what information we collect, how we use it, and your rights regarding that information.
1. Information We Collect
A. Information You Provide Directly
When you submit an inquiry or contact form on our website, we may collect:
- Full name
- Email address
- Phone number
- Property address and details (condition, situation, timeline, etc.)
- Any additional information you voluntarily include in your message
B. Information Collected Automatically
When you visit our website, we may automatically collect non-personal data including:
- Browser type and version
- IP address
- Pages visited and time spent on each page
- Referring URL
- Device type and operating system
2. How We Use Your Information
We use the information we collect to:
- Respond to your inquiries and evaluate your property for a potential cash offer
- Contact you via phone, email, or SMS/text to discuss your property or our services
- Maintain and manage our business relationship with you
- Improve our website, services, and communications
- Comply with applicable legal obligations
SMS Communications & Data Use
We may collect your mobile phone number when you submit your information through our website or communicate with us.
We do not sell, rent, or share your personal information, including your mobile number or SMS opt-in data, with third parties for marketing purposes.
3. Communication Consent (TCPA)
By submitting your information through our contact form, you expressly consent to receive automated or pre-recorded telephone calls, emails, and SMS/text messages from Xelora Living LLC at the phone number and email address you provide, for the purpose of discussing your property and our services.
Message and data rates may apply. Message frequency varies.
You may opt out at any time by:
- Replying "STOP" to any text message to unsubscribe from SMS communications
- Replying "UNSUBSCRIBE" or clicking the unsubscribe link in any email
- Contacting us directly at info@xeloraliving.com or (678) 325-2446
4. How We Protect Your Information
We implement reasonable administrative, technical, and physical safeguards to protect your personal information from unauthorized access, disclosure, alteration, or misuse. These measures include SSL encryption for data transmitted through our website and restricted access controls for stored information.
However, no method of transmission over the internet or electronic storage is completely secure. While we strive to protect your information, we cannot guarantee absolute security.
5. Data Retention
We retain your personal information for up to two (2) years from the date of your last contact or inquiry with us, unless a longer retention period is required by law or necessary to fulfill a legitimate business purpose. After this period, your information will be securely deleted or anonymized.
You may request earlier deletion of your data at any time (see Section 10 below).
6. Sharing of Information
We do not sell, rent, or trade your personal information to third parties.
We may share your information only in the following limited circumstances:
- Service Providers: Trusted third-party vendors who assist in our business operations, such as CRM platforms, email delivery services, and SMS communication tools. These providers are contractually obligated to use your information solely to provide services on our behalf.
- Legal Requirements: If required by law, court order, or governmental authority, or to protect the rights, property, or safety of Xelora Living LLC or others.
- Business Transfers: In the event of a merger, acquisition, or sale of all or substantially all of our business assets, your information may be transferred as part of that transaction.
7. Cookies and Tracking Technologies
Our website may use cookies, web beacons, and similar tracking technologies to enhance your experience, analyze site traffic, and understand how visitors interact with our content.
You can control or disable cookies through your browser settings. Please note that disabling cookies may affect the functionality of certain parts of our website.
8. Children's Privacy
Our website and services are intended for adults and are not directed to individuals under the age of 13. We do not knowingly collect personal information from children under 13. If you believe we have inadvertently collected such information, please contact us immediately and we will promptly delete it.
9. Third-Party Links
Our website may contain links to third-party websites for your convenience or reference. We are not responsible for the privacy practices or content of those sites. We encourage you to review the privacy policies of any third-party websites you visit.
10. Your Privacy Rights
Depending on where you reside, you may have certain rights regarding your personal information. All users may request to:
- Access the personal information we hold about you
- Correct or update inaccurate information
- Request deletion of your personal data (subject to legal retention obligations)
- Opt out of marketing communications at any time
California Residents (CCPA/CPRA)
If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA) and California Privacy Rights Act (CPRA), including the right to know what personal information is collected about you, the right to delete your personal information, the right to opt out of the sale or sharing of your personal information (we do not sell personal information), and the right to non-discrimination for exercising your privacy rights. To submit a California privacy request, contact us using the information in Section 12 below.
Nevada Residents
Nevada residents may opt out of the sale of their personal information. We do not sell personal information. However, if you wish to submit a verified opt-out request, you may contact us at info@xeloraliving.com.
Virginia Residents (VCDPA)
If you are a Virginia resident, you may have rights under the Virginia Consumer Data Protection Act (VCDPA) to access, correct, delete, or obtain a copy of your personal data, and to opt out of targeted advertising or profiling. To exercise these rights, please contact us using the information below.
11. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal requirements. When we make material changes, we will update the Effective Date at the top of this page. We encourage you to review this policy periodically.
Your continued use of our website after any changes constitutes your acceptance of the updated policy.
12. Contact us
If you have any questions, concerns, or requests regarding this Privacy Policy or your personal information, please contact us:
Xelora Living LLC
Email: info@xeloraliving.com
Phone: (678) 325-2446
We will respond to all privacy-related requests within a reasonable timeframe, and no later than 45 days as required under applicable state law.